Shipping, Return, Refund & Cancellation Policy

Last updated: 16 September 2026

1. Shipping Policy

Shipping charges: ₹49 flat rate, on orders of any value.
Free shipping: on all orders above ₹999.
Delivery time: orders are dispatched within 24–48 hours of confirmation. Standard delivery takes 3–7 business days depending on your location (remote areas may take slightly longer).
Coverage: we ship across India, serviceable as per our courier partners.
Tracking: once shipped, a tracking number is sent to your registered email and phone.

2. Return Policy

⚠️ Please read carefully before ordering. At Gadzio, returns are NOT accepted for reasons such as change of mind, ordering the wrong model/colour, "no longer needed", or cosmetic preference.

A return is accepted ONLY under the following two conditions:

The product arrived with real physical damage during delivery (broken, cracked, or crushed in transit), or
The product is in a not-working / dead-on-arrival condition (does not function as intended out of the box).

Mandatory Video Proof Requirement

For any return or refund claim, a proper unboxing video is required. The video must:

Show the sealed package before opening, including the shipping label
Be one continuous, uncut recording from opening the package to revealing the product
Clearly show the serial number printed on the product and/or its packaging
Clearly show the physical damage or demonstrate the non-working condition

No video proof showing the serial number = no return, no refund. Claims without a proper video, or where the serial number in the video does not match our dispatch records, will be rejected. Photos alone are not accepted.

How to Raise a Return

Contact us within 48 hours of delivery at revanthsairam16@gmail.com or +91 63048 59367 with your order ID and the video proof attached (or a download link).
Our team verifies the video and serial number against dispatch records within 2–3 business days.
If approved, a pickup is arranged or replacement/refund is initiated as per your preference.

3. Refund Policy

Refunds apply only to approved return claims (delivery damage or non-working condition, with valid video proof).
Once a claim is approved, refunds are initiated to the original payment method within 3–5 business days.
Depending on your bank or UPI provider, the credited amount may take an additional 5–7 business days to reflect.
For Cash on Delivery orders, refunds are made via UPI/bank transfer to a bank account you provide.
Shipping charges are non-refundable except where the return is due to our error (e.g. wrong product shipped).

4. Cancellation Policy

Before dispatch: you can cancel your order free of charge by contacting us with your order ID. A full refund (including shipping, if paid) is issued.
After dispatch: cancellations can no longer be accepted. You may refuse delivery, and once the item returns to our warehouse, a refund for the product value will be processed after verification.
After delivery: orders cannot be cancelled — the return policy above applies instead.
Gadzio may also cancel an order (e.g. product unavailability or suspected fraud) with a full refund of any amount paid.

5. Non-Returnable Situations (Summary)

❌ Change of mind / no longer want the product
❌ Wrong model or colour ordered by the customer
❌ Damage caused after delivery (drops, liquid, tampering, unauthorised repair)
❌ Missing accessories or packaging discarded by the customer
❌ Any claim raised after 48 hours of delivery
❌ Any claim without proper unboxing video proof showing the serial number

6. Contact for Return / Refund / Cancellation

Gadzio — 757-16, SAI NIVAS, Block 14 Ward, Masjid Street, Mogaltur, Mogaltur, AP 534281, India
Email: revanthsairam16@gmail.com · Phone: +91 63048 59367 (Mon–Sat, 10 AM – 7 PM IST)